Frequently Asked Questions

Experience the convenience of global shopping with us.

1. DHL: DHL is a global shipping company known for its expedited and reliable international shipping services. It offers express delivery options ensuring timely and secure delivery.
2. FedEx: FedEx provides international express shipping services, offering quick and efficient deliveries.
3. UPS: UPS offers various express shipping options, allowing you to choose the level of speed and service that best suits your needs.


*Remember that shipping options can vary based on the the destination. Be sure to review the available shipping methods and providers when making your shipping decisions.

Once products are dispatched from the warehouse, several factors can influence their delivery times:

1. Chosen Shipping Method: The shipping method you select determines the speed of delivery.
2. Destination: The distance between the warehouse and the destination affects how long the package takes to arrive.
3. Customs Clearance: For international shipments, customs processing can cause delays. Make sure all required documentation is in order to facilitate smooth customs clearance.
4. Local Delivery Services: Local couriers or postal services handle the final leg of delivery. Their efficiency can impact how quickly your package arrives.
5. Weather and Natural Disasters: Severe weather or natural disasters can disrupt transportation routes and cause delays.
6. Holidays and Peak Seasons: High shipping volumes during holidays and peak shopping seasons can lead to delays in processing and delivery.
7. Customs Fees and Import Taxes: If applicable, customs fees and import taxes might need to be paid before delivery, which can impact the overall delivery timeline.
8. Incorrect Address or Contact Information: Make sure your shipping address and contact details are accurate to avoid delays caused by failed delivery attempts.
9. Order Processing Time: Some delay might occur during order processing and preparation for shipment within the warehouse itself.

*It's important to track your package using the provided tracking number, communicate with the shipping company's customer service if you have concerns, and be patient in cases where delivery times might be longer due to external factors. If you have specific delivery date requirements, consider choosing an express shipping option and factoring in potential delays.

To track your order, follow these steps:

1. Check Your Email: After placing your order, you should receive an email confirmation containing your order details and a tracking number. Check your inbox or spam folder for this email.
2. Visit Our Website: Go to our website www.electrr.com and log in to your account.
3. Find the Order History: Navigate to your order history or account dashboard. You should see a list of your recent orders.
4. Locate Your Order: Find the specific order you want to track. There should be a "Track Order" link next to it. Click on this link.
5. Enter Tracking Number: On the tracking page, you'll be prompted to enter your tracking number. This number is provided in your order confirmation email.
6. View Tracking Information: Once you enter the tracking number, you'll be shown the tracking information for your order. This information can include the current location of your package, estimated delivery date, and any updates along the way.
7. External Tracking Links: Shipping carriers (e.g., DHL, FedEx, UPS). In this case, you might be redirected to the carrier's website to enter your tracking number and view the details.
8. Carrier's Website: If you have the carrier's name (e.g., DHL, FedEx), you can also directly visit their website and use their tracking feature. Enter your tracking number on their tracking page to see your package's status.

*Remember that it may take some time for tracking information to be updated, especially during the initial processing stages. If you encounter any issues with tracking or have concerns about your order's status, don't hesitate to contact the store's customer support for assistance.

Placing an order with us is easy and convenient. Here's a step-by-step guide to guide you through the process:

1. Explore Our Store: Take your time to browse through our wide range of products. You can use categories, search, or featured items to find exactly what you're looking for.
2. Choose Your Product: Click on the product you're interested in to learn more about it. We provide detailed descriptions and images to help you make the right choice.
3. Add to Cart: Ready to make a purchase? Simply click the "Add to Cart" button on the product page. Your chosen item will be added to your shopping cart.
4. Review Your Cart: Click on the shopping cart icon to review your selections. Here, you can adjust quantities or remove items if needed.
5. Proceed to Checkout: Once you're satisfied with your cart, click the "Proceed to Checkout" button. This will take you to our secure checkout page.
6. Enter Your Details: Provide us with your shipping address and contact information. Double-check everything to ensure your order arrives without any hitches.
7. Select Shipping Method: Choose your preferred shipping method from the options available. You'll see the costs and estimated delivery times clearly displayed.
8. Apply Discounts: Have a discount code? Enter it in the appropriate field to enjoy savings on your order.
9. Review Your Order: Take a moment to review your order summary. Make sure your chosen items, quantities, shipping method, and total are all correct.
10. Choose Payment Method: Select your preferred payment method, whether it's a credit/debit card, PayPal, or another option. Enter your payment details securely.
11. Place Your Order: You're almost there! Click the "Place Order" button to finalize your purchase.
12. Order Confirmation: After placing your order, you'll receive an order confirmation page with your unique order number. We'll also send you an email confirmation with the same details.
13. Stay Updated: Look out for our emails! We'll keep you in the loop with updates on your order's progress, including processing, shipping, and tracking information.

*Should you encounter any questions or need assistance at any step, our friendly customer support team is here to help.

If you have any queries or need assistance, we're here to help. Here's how you can contact us:

1. Customer Support Email: Drop us an email at sales@electrr.com —Our dedicated customer support team is ready to assist you with any questions or concerns you may have. We aim to respond promptly and provide the information you need.

2. Phone Support: If you prefer to speak directly to a member of our team, you can reach us at 1 (800) 407-4310 —Our knowledgeable staff is available to address your queries and provide assistance.

3. Live Chat: Visit our website and use our Live Chat Box to connect with a customer support representative in real-time. We're here to chat and provide immediate help during our operating hours.

4. WhatsApp Chat: For added convenience, you can also reach us via WhatsApp at +972546085544 —Send us a message, and we'll be happy to assist you with your questions.

5. FAQs: Check out our Frequently Asked Questions (FAQs) section on our website. We've compiled a list of common queries and their answers to provide you with quick solutions.

6. Social Media: You can also connect with us on our social media platforms such as Facebook or Twitter. Feel free to send us a message or comment, and we'll get back to you as soon as we can.

*No matter which method you choose, our goal is to ensure you have a smooth and satisfying experience with us.

You do not necessarily need an account to place an order, but having one can enhance your shopping experience. Here's how it works:

Guest Checkout:
- If you're making a one-time purchase and prefer not to create an account, you can use the guest checkout option. This allows you to provide your shipping and payment information without creating an account.

Benefits of Creating an Account:
- Faster Checkout: Your information will be securely stored, making future checkouts quicker and more convenient.
- Order History: You can easily track your order history, making it simpler to reference previous purchases.
- Wishlist: Save items you're interested in to your wishlist for future reference.
- Exclusive Offers: You might receive special promotions and discounts exclusive to account holders.
- Personalized Experience: We can tailor recommendations based on your preferences and past purchases.
- Easy Returns: Managing returns and exchanges can be more seamless with an account.

How to Create an Account:
- When you proceed to checkout, you'll have the option to create an account or check out as a guest.
- If you choose to create an account, you'll need to provide a valid email address and set a password.
- After your order is placed, you'll receive an email confirming your account creation.

*Your Privacy Matters:
- Rest assured that your personal information is kept secure and is only used for order processing and enhancing your shopping experience. We respect your privacy and adhere to our privacy policy.
- Ultimately, the decision to create an account or use guest checkout is up to you. Whichever option you choose, we're here to ensure your shopping experience is smooth and enjoyable.